How much is delivery?
Delivery is FREE on every item on our website!
(For deliveries to Ireland, Islands and offshore - Please call for 0800 042 4777 for a price.)
How long will my order take?
Unlike our competitors - every item on our website shows the estimated delivery time. These delivery times are given as a guide and delivery may be before, or in some cases slightly after this date. We always try to deliver your items as quickly as possible!
When do you deliver?
Deliveries can only be made during working hours, Monday to Friday, and we cannot always provide an exact date at the time of ordering. For furniture items, you will usually receive a phone call 1-2 days before delivery. If you want to know when your order will arrive, you can email our Customer Service team at firstname.lastname@example.org or call on 0800 042 4777.
Where do you deliver?
We can only deliver items within the UK. Free delivery applies to UK mainland addresses. For deliveries to Northern Ireland or offshore, please call our sales team for advice on 0800 042 4777. If there are any issues we will contact you as soon as possible once your order is placed. If you would like some advice regarding delivery before ordering, please do not hesitate to email our sales team at email@example.com or call on 0800 042 4777. Alternatively, you can use our live chat facility where our online operators are standing by to answer your questions.
Deliveries are made to the ground floor entrance of your premises as per standard transport practices. Please be aware larger deliveries may be delivered on a pallet or pallets. If delivery is to another floor, an optional installation fee will apply, which can be selected in the basket once the products have been added. If this option is not available, please do not hesitate to call our sales staff on 0800 042 4777 as we can usually get you a price for this.
Most of our seating and furniture have the option of installation, but please be aware that some of our furniture is fully assembled and the option to have installed means it will be taken upstairs to any floor unpacked and placed in position. Please note you will need to check prior to ordering if the furniture is already assembled to make sure it will fit upstairs of in the lift (if available).
Problems with deliveries
We use couriers for many of our items, and unfortunately, damages can happen. If this is the case, you must notify us within 5 days of receipt of your goods otherwise we are unable to offer any replacement parts, please send us an email to firstname.lastname@example.org or call 0800 042 4777 and we will deal with this for you as a priority. If possible, please attach a photo of the damage to your email.
If a Delivery has been refused, for whatever reason by the customer then there will be a re-delivery charge applied before we can re-deliver the goods. Please note when ordering the furniture you must check the dimensions of the furniture you're ordering before you place your order to make sure that it will fit. If it doesn't fit, we class it as a cancelled order and unfortunately, there will charges. If the goods are made to order then this cannot be cancelled. Please call 0800 042 4777 and we will arrange for the goods to be redelivered.