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GDPR & Privacy Policy

Who Will Hold Your Information?

Bestbuy-Officechairs are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)

GDPR Policy

The below should cover the majority of your questions regarding preparation & compliance. If you require specific information not covered by the below then please email our dedicated GDPR department at gdpr@bestbuy-officechairs.co.uk

As part of our compliance with GDPR we have made the following changes:

Created a dedicated GDPR department within JY Mackie Ltd. all of which are IDM GDPR Qualified and Awarded
Performed an Information Audit
Fully trained staff in GDPR requirements
Performed a full security audit on customer data
Updated website to ensure full compliance regarding website wording
Updated website regarding individual rights see –
SAR Form & online terms and conditions

Description of processing activities:

Customer Name & Address used internally for delivery
Customer name and address sent to third parties for delivery e.g. DPD
Customer mobile number used for delivery confirmation
Customer Email Address used for order detail confirmation & delivery confirmation
Data stored in SQL & MySQL databases
Accounts/customer invoices partially printed & mailed (if appropriate).
Printed invoices filed
Customer email address used for direct marketing emails if subscribed to the mailing list

Data Subject Records:

Customer Name
Customer Address
Customer Phone Number(s)
Customer Email Address
Customer IP Address

Categories of data:

Identity (name)
Tracking (IP Address)
Communication (telephone recordings, email, address)

Special Categories of data:

Not applicable – we do not hold or process any special categories of data.

How Data is Held:

Data is stored securely on-site and externally through dedicated servers with multiple levels of redundant and secure hardware & software. Security measures include but are not limited to on-site biometric security, EV SSL security on our website, network firewalls, dual redundant hardware, password protection, and encryption of sensitive server files. 

If our business is sold or integrated with another business your details may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed on to the new owners of the business.

Information We Collect May Include.

Personal contact details such as

  • Name,
  • Address,
  • Contact telephone numbers
  • Email address

Any other information provided at the time of registering on our Website via the Registration Pages.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by Emailing us. If you find any inaccuracies, we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

Details of transactions you carry out through our Website and fulfillment of your orders and billing information. If you complete a credit application form, then we will make searches with a credit reference agency to determine whether to grant you a credit facility. We will make searches both in respect of your Company and its directors. We, therefore, collect the information that you submit on the credit application form and we will keep a copy of the search results from the credit reference agency. You can rest assured that this is done only to confirm your identity.

This information allows us to process your order and to send you confirmation of your order by email.

Information We Don’t Hold About You

Payment Information, any credit card or debit card information that you provide through the Website is directly submitted to a payment server of the credit card processing bank. We do not maintain electronic or physical copies of your credit card information.

Information We May Share.

We may disclose information about you to our partners such as

  • Suppliers, contractors, and hauliers in order to facilitate the provision of goods or services to you.
  • IT software providers that host our website and store data on our behalf.

Accessing your own Data

You have the right to ask for a copy of any of your personal Data held by bestbuy-officechairs

You may request by writing to us details of your information which we hold and the purposes for which it is held. We will provide this information within 30 days of your request.

Keeping Information Up to Date and Secure

If any of the information that you have provided to us changes, for example, if you change your email address or other contact details or if you wish to cancel your registration with us, please let us know the correct details by sending an email to us using Contact Us or writing to us at the address below.

We are committed to protecting the security of your personal information [and Payment Information]. We have in place a level of security appropriate to the nature of the data and the harm that might result from a breach of security. However, all publicly accessible websites are susceptible to malicious practices, and we accept no liability if security is breached.


We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Changes to our privacy policy

We reserve the right to update this privacy policy at any time, and any changes we make to our privacy policy will be posted on this page. We will notify you if there are any changes to this policy that materially affect how we collect, store or process your personal data. If we would like to use your previously collected personal data for different purposes than those we notified you about at the time of collection, we will provide you with notice and, where required by law, seek your consent, before using your personal data for a new or unrelated purpose.


By subscribing to the Bestbuy-officechairs newsletter, we will email you our latest news and information regarding special offers like those we have on our office chairs and furniture news, updates, and more. You can opt-out of the email service at any time. If you do not want us to send you details of our special offers or promotions or other marketing information, you must contact us on 0800 042 4777.