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Returns & Cancellations

1 Returning Goods

  • Goods will be accepted back for credit only with the express permission of Best Buy Office Chairs.
  • Goods must be returned in their original packaging, unused and in a resalable condition. If goods have been assembled unfortunately then we will be unable to accept goods back for a refund.
  • Bestbuy-Office Chairs will charge a handling fee of £28 for each item returned or cancelled when orders were placed in error or not wanted. This will be deducted from any refund given.
  • Refunds can take 5-10 days to show back on the card used to pay for the items.
  • There also might be a restocking fee but this will be advised before any collection is arranged. 
  • Please contact us for instructions on point of delivery. Made-to-order items cannot be accepted back into stock. If you need to cancel your made-to-order items for any reason, this can only be accommodated within 24 hours of placing the order. If a cancellation is possible after 24 hours. 
  • Best Buy Office Chairs will charge a cancellation fee as it is unlikely that we could re-sell made-to-order items to another customer. Please contact Best Buy Office Chairs for details. 
  • Made-to-order items cannot be cancelled after despatch from the warehouse. Refused deliveries of made-to-order items are not eligible for credit. Our usual refund policy does not apply to made-to-order products, which cannot be returned or exchanged unless faulty. The above conditions do not affect your statutory rights when goods are faulty, or not as described. 
  • You have 14 days to request the goods be returned from (date of Receipt)Goods must be returned in their original packaging and unused if goods have been used then we are unable to be returned after this date we cannot accept the goods back.  
  • The buyer shall unless otherwise stated be responsible for the cost of the return carriage of all goods returned which shall be at the risk of the buyer until actual receipt of the goods to Best Buy Office Chairs. 
  • Proof of return delivery will remain with the buyer. We reserve the right to charge for incomplete returns, orders placed in error or not wanted. 
  • All installation and assembly charges are non-refundable.
  • All returns must be put in writing or email to customerservice@bestbuy-officechairs.co.uk

2 Order Cancellation

  • Bestbuy-Office Chairs will charge a handling fee of £28 for items returned or cancelled when orders were placed in error or not wanted. This will be deducted from any refund given.
  • There also might be a restocking fee but this will be advised before any collection is arranged. 
  • All furniture that has been selected for assembly, the charge is non-refundable. The collection fee will be deducted from any refund given. 
  • Any extra delivery charges for goods dispatched outside the UK are Non-Refundable.
  • All returns must be put in writing or email to customerservice@bestbuy-officechairs.co.uk

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