local_shippingFREE DELIVERY on all orders to the UK Mainland
For deliveries to Ireland and Offshore – please call 0800 042 4777 for price.

Terms & Conditions

1 Orders

The seller’s catalogue and website are an offer to treat only. Any contract shall consist of the buyer’s order and the seller’s acceptance thereof. Any order accepted by the seller shall be subject to the seller’s conditions of sale and no other conditions shall apply unless expressly agreed in writing by the seller.

2 Prices

Quoted prices include free delivery to UK mainland addresses. For deliveries outside this area, and overnight deliveries where requested, a carriage charge will be levied. This charge is Non-Refundable. The prices invoiced will be those currently charged by the seller at the date of despatch. Although every effort is made to ensure the prices stated on the website are correct, should an error on price occur, and an order is placed, you will be informed and given the option of continuing the order at the correct price or cancelling the order. All prices are subject to VAT. All packing is non-returnable.

3 Point of Delivery

In accordance with normal transport practices, all goods will be delivered to the goods inwards department or reception on the ground floor and off-loading facilities must be provided by the customer. Please be aware larger deliveries may be delivered on a pallet or pallets. In this event, our couriers will be unable to open pallets and transport individual goods due to insurance purposes any pallets and packaging will be left with you to dispose of or recycle. If further transfer or installation is required, particularly for large and heavy items, this must be requested at the time of ordering and an additional charge will be levied. Please note that a signed consignment note constitutes the delivery of goods. Please check that the number of boxes received corresponds with the delivery note before signing.

4 Delivery Time

Times quoted are so quoted in good faith but shall be non-binding. To facilitate a prompt delivery all despatches will be made direct from either the point of manufacture or distribution. The seller shall not be liable for any losses incurred by the buyer or any other person as a result of any delay in the delivery of the goods or any part of the order for any reason whatsoever. The due performance of the contract is subject to cancellation or such variation as the seller may find necessary as the result of instructions or lack of instructions from the buyer or as a result of industrial dispute or of any cause whatsoever beyond the seller’s reasonable control. The seller reserves the right to make partial deliveries.

5 Payment Terms

The preferred method of payment is by credit/debit card or cheque. A credit account can be opened providing you have been trading for one year and are registered for VAT and can provide the necessary trade references. All Government bodies including Councils, Schools, Universities, NHS, etc. qualify for instant credit facilities. Once an account has been opened terms are net cash within 30 days of the date on the invoice. We accept VISA, Mastercard, Delta, Switch, Solo, JCB, and VISA Electron.

6 Retention of ownership

The property of the goods remains with the seller until full payment has been received by the seller. Until full payment is received Best Buy Office Chairs may at any time recover the goods and may enter the buyer’s premises for this purpose. Nevertheless, the risk in the goods passes to the buyer on delivery and the buyer shall promptly effect and maintain in the joint names of the parties, insurance of the goods against loss or damage in their full invoice price until final payment.

7 Guarantee

Except as herein expressly provided and as provided by law, the seller does not supply goods with the benefit of any term, warranty or condition, express or implied, as to the merchantability of the goods or their suitability for any purpose whatsoever. As far as it is able the seller will assign to the buyer all rights conferred on it by any of its suppliers. Insofar as the quality of materials used in goods manufactured for the seller is concerned, the seller shall have the option to repair or replace any defective parts (or at its sole discretion refund to the buyer the price of the goods without any further liability) parts agreed by it as being defective, and which have been returned to it, carriage paid, within a minimum period of 1 year from the date of delivery to the buyer’s works. Goods subjected to fair wear and tear, misuse, defective maintenance, alteration or modification, are excluded from this guarantee. Goods covered are subject to single shift working only. In no case shall the liability of the seller hereunder exceed that of the actual manufacturer of the particular goods or parts thereof. Any liability on the part of the seller is subject to terms of payment being met.

8 Technical description and date

Such descriptions whilst given as a guide, in good faith, are subject to alteration by the seller without notice. In particular, all weights and dimensions are approximate only. All maximum load capacities stated are for evenly distributed loads only.

9 Consequential loss

Except in respect of death or personal injury caused by the seller’s negligence, or as herein provided, the seller shall not be liable to the buyer for any consequential loss or damage (whether for loss of profit or otherwise) costs or expenses or their claims for consequential loss whatsoever which arise out of or in connection with the supply of the goods or their use or resale.

10 Claims/Damages

Notification of non-delivery must be made in writing within 7 days of invoice date and for shortages or damage within 3 days of receipt of goods. Failing this no claims will, therefore, be entertained. Please report the fault to us with a full description of the alleged fault. Additionally, we will require pictures of the faulty item. Please send the images to customerservice@bestbuy-officechairs.co.uk. If the fault is deemed to be a manufacturer's fault and the item is under guarantee, then we will replace the faulty part (free of charge).

11 Returned Goods

Goods will be accepted back for credit only with the express permission of Best Buy Office Chairs. Goods must be returned in their original packaging, unused and in a resalable condition. We will deduct from the refund the cost of collecting all goods that are unwanted or ordered in error, a cancellation fee of a minimum of £28 (Excluding Vat). There also might be a restocking fee but this will be advised before any collection is arranged. Please contact us for instructions on point of delivery. Made-to-order items cannot be accepted back into stock. If you need to cancel your made-to-order items for any reason, this can only be accommodated within 24 hours of placing the order. If a cancellation is possible after 24 hours. Best Buy Office Chairs will charge a cancellation fee as it is unlikely that we could re-sell made-to-order items to another customer. Please contact Best Buy Office Chairs for details. Made-to-order items cannot be cancelled after despatch from the warehouse. Refused deliveries of made-to-order items are not eligible for credit. Our usual refund policy does not apply to made-to-order products, which cannot be returned or exchanged unless faulty. The above conditions do not affect your statutory rights when goods are faulty, or not as described. You have 14 days to request the goods be returned from (date of Receipt) after this date we cannot accept the goods back. Goods must be returned in their original packaging, unused, unassembled and in a resalable condition.  Credit shall not be given for goods received damaged. The buyer shall unless otherwise stated be responsible for the cost of the return carriage of all goods returned which shall be at the risk of the buyer until actual receipt of the goods to Best Buy Office Chairs. Proof of return delivery will remain with the buyer. We reserve the right to charge for incomplete returns, orders placed in error, or not wanted. All returns must be put in writing or email to customerservice@bestbuy-officechairs.co.uk

12 Returning of Damaged Goods

Damaged goods being returned must be returned in their original packaging, disassembled and complete with all parts including packaging, screw, and fittings. Credit shall not be given for goods received with parts missing. We reserve the right to charge for incomplete returns. Once goods have been received back and checked to see if complete only then the refund shall be authorized. It usually takes between 5 -10 working days to show in your account.

13 Order Cancellation

Orders cancelled after goods have been dispatched will also incur a cancellation fee of £28 of the order value (Excluding Vat) when orders were placed in error or not wanted. There also might be a restocking fee but this will be advised before any collection is arranged. All furniture that has been selected for assembly, the charge is non-refundable. The collection fee will be deducted from any refund given. Any extra delivery charges for goods dispatched outside the UK are Non-Refundable.

14 Your Data

J Y Mackie Ltd uses the data that you provide to facilitate trading or deliver good with your company and offer a professional service on a regular basis. Your data will never be passed on or sold to a third party except where it is essential to deliver a product (e.g. delivery company.)

We authorise J Y Mackie Ltd to use the data in which we have provided them with. This shall be used for both businesses trading together and for any other reasons related to order processing (e.g. delivery of goods via carrier) and all within compliance of the General Data Protection Regulation 2018 and the Data Protection Act 1998. Furthermore, we confirm that we (J Y Mackie Ltd) are ourselves compliant with the General Data Protection Regulation 2018 and the Data Protection Act 1998, and our suppliers have confirmed their GDPR compliance.

We hold the following information within our systems that may include:

  • Company Contact Details (Name, Address, Email)
  • Company Contacts for sales, purchasing, and accounts
  • Bank Account Details (if applicable)
  • Company Details (VAT and Company Registration Number)
  • Company Terms and Conditions, Handbooks and Policies

This data is held in our secure systems and select J Y Mackie Ltd staff are the only people who can view this data. Data is also held within Accounts Software and Order Software, both of which are securely backed up by our onsite dedicated IT department.

15 Third-Party Ordering

If ordering on behalf of a third party you give us permission to use their delivery details, solely for the fulfillment of the order.

16 Furniture & Seating Colour Finishes

Due to differences in brightness, contrast, and colour on different display screens, the finishes are for guidance only. You can request a sample of any colour or finish we have on the site via email at sales@bestbuy-officechairs.co.uk